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Texas Endoscopy East Plano

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Texas Endoscopy Plano, Independence Location
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Billing and Financial Policy

To Our Valued Patients – At Texas Endoscopy, we are committed to providing the best possible care and would like to be transparent about our financial policy. Please see the information below - we would be happy to discuss your proposed treatment and answer any questions. Please contact our Business services office at (972) 908-3088

Financial Policy and Disclosure - If you have insurance we will file it for you for you as a courtesy provided we have correct insurance information. You must realize, however, that your insurance is a contract between you and your insurance company. Payment to us is your responsibility.

If at the end of thirty working days, your insurance hasn't remitted payment to us, payment from you will be due in full. Please keep in mind that not all services are covered benefits in all contracts. Some insurance arbitrarily select certain services they will not cover. Screening procedures recommended because of family history of colon or stomach cancer or personal history of polyps may not be covered if you have normal results, and you may be responsible for the entire bill for the services rendered.

Should financial problems affect timely payment of your account, we encourage you to contact us promptly for assistance in the management of your account.

Refunds are automatically issued to patients within 30 days of payment from your insurance company. We do not refund until payment is received from your insurance company and the final settlement is determined. We do not apply money back to credit cards as a form of refund.

If you do not have insurance, full payment for services is due at the time services are rendered. To assist you, we accept cash, checks and most credit cards.


Credit Cards Accepted

Billing -You will receive 2-4 separate bills for different service components:

Facility Fee - This is a bill from Texas Endoscopy for the use of our facility, patient care, medications, and use of equipment.

Physician's Fee - Your doctor's office will bill you for his fee to perform your procedure.

Pathology Fee - If specimens are sent to the lab, you will receive a bill from the Laboratory and the Pathologist responsible for processing your specimen.

Anesthesiologist's Fee - If for any reason an anesthesiologist provides services to you, he or she will bill you for services rendered.

Assistance With Insurance - For information regarding the cost of your procedure, please contact our Business Services Office at (972) 908-3088

What information do we collect during patient registration on line?

When registering in our secure, HIPAA compliant patient portal site, we request your personal demographics (name, DOB, etc.) and insurance card information, social security number, and email address. The email address you provide may be used to send information, and respond to questions.This information is used to provide us with the information needed to verify your insurance benefits and to create your medical record within our practice. All information is held secure within the system.Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We have implemented a variety of security measures to maintain the safety of your personal information. We offer the use of a secure, HIPAA compliant server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database, which is only accessible to those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction is made, your private information (credit card number, social security number, etc.) is not stored on our servers.We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business,or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.Consent - By using our website, you consent to our website privacy policies.